Terms and Conditions

By placing an order with us, you abide with the following:

Shipping

You agree to ship all items to us at your own expense & risk. We are not responsible for undeliverable packages, as well as lost, stolen and damaged items. It is your responsibility to insure your package. Your shipping expense is not refundable, no exceptions. If a refund is to be issued anytime in the future, it will only include the service cost you paid to us - "Clusterfix Texas", your shipping expense will not be reimbursed. We ship all of the items back UNINSURED. It is your responsibility to request that your items are shipped back INSURED in WRITTEN FORM. We are not responsible for any undelivered packages to you, as well as lost, stolen and damaged items. 

Repairs

The repair of your items is carried out by our highly trained & SR-Certified technicians. They follow strict regulations set by Clusterfix Texas and various U.S. Departments. However, human-errors occur. For this reason, our 100% guarantee is valid to the point of granting a full refund. The maximum reversal for any purchase or "order" you're placing with us, is equal to the total monies paid to us - "Clusterfix Texas". You understand and agree not to pursue any legal action, or personal demand, or any claims of any kind that is greater than the monies you paid to us for the services. We are not responsible for any missing property pertaining to the original contents shipped to us. Including bolts, nuts, screws, wiring harness, plugs, and etc.

If the customer did not send in a replacement part for parts that need cloning or replacement part, expect some delay in service.

 

PSOM REPAIRS:

Our PSOM module repair service is backed by a 30 days inhouse warrranty. TO qualify for this warranty, you will also need to replace the VSS sensor. When sending this . Send us the PSOM module with the receipt/proof of purchace and install of the VSS ( Vehichle speed sensor for the same vehichle the repair was made for.

SENDING A PART WITH PRIOR ATTEMPTED REPAIRS WILL INCUR ADDITIONAL CHARGE. (WE ARE UNABLE TO GUARANTEE THIS REPAIR IF THE CUSTOMER HAS ALREADY ATTEMPTED REPAIRS AS THIS INTRODUCES MORE FAILURE POINTS THAN PART'S ORIGINAL STATE)

Refunds

It is the costumers responsibility to seek professional advice from a qualified mechanic or technician before sending in their part for repair. Clusterfix Texas will charge a diagnosis fee of $75 + shipping cost for the following reasons:

• If the part is none-repairable and the customer does not provide a replacement part.
• If the customer request the return of their parts before the repair is complete.
• If the part is misdiagnosed and no repair is needed

 

Liability & Safety

Proper service and repair procedures are vital to the safe and reliable operation of all motor vehicles as well as the personal safety of those performing the repairs/installations and are not the responsibility of Clusterfix Texas. Standard safety procedures and precautions (including the use of safety goggles and proper tools and equipment and exact compliance with the instructions included with products) are strongly recommended at all times to limit the possibility of personal injury or death or improper service which could damage the vehicle or compromise its safety. Clusterfix Texas is not responsible for any cost associated with third-party services, and expenses including shipping, installations, diagnostics, mechanical work and any service related to SRS components. Clusterfix Texas is not liable for any risk-threatening situations including cost, personal injury, death and/or anything associated within. 

 

Communications

All communications between you and Clusterfix Texas , including, but not limited to, phone, e-mail, fax, direct in-person, physical/verbal, imagery/photos, graphically or in written form of any kind, immediately becomes the property of Clusterfix Texas . Most of the time, such information will only be used to help with the repair process. 

 

Privacy

We know that you care how information about you is used and shared. As part of our commitment to customer service, Clusterfix Texas  strives to make you feel safe and comfortable doing business with us. Here are some guidelines we follow to keep your personal information private. Clusterfix Texas  reserves the right to modify thisinformation at any time in our sole discretion without notice.

Clusterfix Texas  may collect certain personally identifiable information, including but not limited to name, address, telephone number, and email address. Clusterfix Texas  may also collect your credit card information and billing address when you provide Clusterfix Texas  with such information.

The Web Site may use third party products and services to gather anonymous traffic statistics using cookies and web beacons. A cookie is a small piece of information stored with your browser that helps web sites and multiple servers recognize you. "Clusterfix Texas " and its third party service providers may also use pixels, or transparent GIF files, for web site management and user tracking.

Clusterfix Texas transmits non-personally identifiable user information about visitors to the servers of reputable third parties for the purpose of targeting its internet banner advertisements on other sites. To do this,
Clusterfix Texas  uses web beacons in conjunction with cookie level data.

 

Information Use

Clusterfix Texas  may share personal customer information provided to
Clusterfix Texas  with third parties who provide services and products to
Clusterfix Texas . Examples of ways in which your information may be used include, but are not limited to, the following:

• Order fulfillment

• Marketing activities including direct mail, e-mail, database cleaning and maintenance, and analysis

• Customer experience enhancements

• Warranty management

Clusterfix Texas is not in the business of selling its customers' personal information to others. Clusterfix Texas  does not sell, rent or trade its customers' personal information to third parties.

Clusterfix Texas also collects, stores, and uses aggregate data that do not contain personally identifiable information, such as demographics or statistical information. This aggregate data may be shared with and used by third parties to help Clusterfix Texas  and its suppliers better understand and serve our customers.

From time to time, Clusterfix Texas may modify this information.